Privacy Policy

Pitch Cloud, LLC (“Pitch Cloud”) respects visitor and client privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Pitch Cloud collects, uses, discloses, retains, and protects personal information when a person visits PitchCloudManagement.com, contacts Pitch Cloud, subscribes to communications, requests information, purchases or uses Pitch Cloud services, or otherwise interacts with Pitch Cloud.

This Privacy Policy applies to the Pitch Cloud website and Pitch Cloud’s direct business activities. Separate products or services operated by Pitch Cloud, including CGE Insights, may have separate privacy notices that apply when those products or services are used.

1. Information Pitch Cloud Collects

The information Pitch Cloud collects depends on how a person interacts with Pitch Cloud.

Information Provided Directly to Pitch Cloud

Pitch Cloud may collect information voluntarily provided by a visitor, prospect, subscriber, or client, including:

• Name
• Email address
• Telephone number
• Company or organization name
• Job title
• Information submitted through contact forms
• Information included in emails or other communications
• Project requirements, business needs, or service inquiries
• Newsletter or marketing communication preferences
• Information necessary to establish or manage a client relationship
• Billing or transaction-related information associated with purchased services

Sensitive personal information should not be submitted through general website forms unless necessary for the service being requested.

Information Collected Automatically

When a person visits the Pitch Cloud website, certain technical information may be processed automatically by website infrastructure or service providers. This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Referring website or page
• Pages requested
• Date and time of requests
• General website performance and diagnostic information

Some of this information may be necessary to operate, secure, and troubleshoot the website.

2. CGE Insights Website Analytics

PitchCloudManagement.com uses CGE Insights to help Pitch Cloud understand how visitors interact with the website.

When a visitor gives permission through website consent controls, CGE Insights may store a small identifier in the visitor’s browser. The identifier helps Pitch Cloud understand website activity such as:

• Which pages are visited
• How often pages are visited
• Repeat visits to the website
• General patterns of website engagement

Pitch Cloud uses this information to evaluate website performance, understand which content visitors find useful, and improve website content and functionality.

Where consent is required, CGE Insights will not be activated until the visitor gives permission.

Declining analytics tracking does not prevent access to the website or basic website functionality.

CGE Insights is not used on the Pitch Cloud website to sell personal information or to make decisions that produce legal or similarly significant effects about a visitor.

3. Cookies, Browser Storage, and Similar Technologies

The Pitch Cloud website may use cookies, browser storage, or similar technologies for different purposes.

Necessary Technologies

Certain technologies may be required to:

• Operate the website
• Maintain security
• Prevent abuse
• Remember essential website settings
• Support forms or other requested functionality

Where permitted by applicable law, these technologies may operate without optional consent when strictly necessary to provide the website or a service requested by the visitor.

Analytics Technologies

Optional analytics technologies, including CGE Insights, may be used to better understand website activity.

Where applicable law requires consent, these technologies remain disabled until the visitor affirmatively agrees to their use.

Visitors may decline optional analytics through the consent banner presented on the website.

Where available, visitors may also change or withdraw consent through website privacy or consent controls.

4. How Pitch Cloud Uses Personal Information

Pitch Cloud may use personal information to:

• Provide and operate the Pitch Cloud website
• Respond to questions and inquiries
• Prepare proposals or estimates
• Communicate with prospective and existing clients
• Deliver requested services
• Manage client relationships and projects
• Process transactions and maintain business records
• Send newsletters or marketing communications where permitted
• Measure website activity and content performance
• Improve the website, services, communications, and user experience
• Maintain the security and integrity of systems
• Detect, investigate, or prevent fraud, abuse, or security incidents
• Comply with legal obligations
• Establish, exercise, or defend legal claims

Pitch Cloud does not use personal information for purposes that are materially different from those described in this Privacy Policy without providing notice or obtaining consent where required by law.

5. Legal Bases for Processing

If a visitor or client is located in the European Economic Area (“EEA”), United Kingdom, or another jurisdiction requiring a legal basis for processing, Pitch Cloud may rely on one or more of the following legal bases.

Consent

Pitch Cloud may rely on consent for activities such as:

• Optional website analytics
• The CGE Insights browser identifier
• Certain marketing communications
• Other optional technologies where consent is legally required

Consent may be withdrawn at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

Contract or Steps Before Entering a Contract

Pitch Cloud may process information when necessary to:

• Respond to a request for Pitch Cloud services
• Prepare a proposal
• Enter into an agreement with a person or organization
• Provide contracted services

Legitimate Interests

Where permitted by law, Pitch Cloud may process information when reasonably necessary for legitimate business interests such as:

• Operating and securing the website
• Preventing fraud and abuse
• Communicating with business contacts
• Improving services
• Maintaining business records
• Protecting legal rights

Pitch Cloud considers the potential impact on individual privacy before relying on legitimate interests.

Legal Obligations

Pitch Cloud may process information when required to comply with applicable laws, regulations, court orders, tax requirements, or other legal obligations.

6. Marketing Communications

A person may voluntarily subscribe to Pitch Cloud newsletters, updates, resources, or other marketing communications.

Where required by law, Pitch Cloud obtains consent before sending marketing communications.

A recipient may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting Pitch Cloud.

Transactional, administrative, or service-related communications may still be sent when necessary even after a recipient opts out of marketing messages.

7. How Pitch Cloud Discloses Information

Pitch Cloud does not sell personal information for monetary compensation.

Pitch Cloud may disclose information to service providers that assist with activities such as:

• Website hosting
• Cloud infrastructure
• Email delivery
• Business communications
• Customer or contact management
• Payment processing
• Website security
• Analytics
• Data storage
• Professional services such as accounting or legal assistance

These providers may process personal information only as necessary to perform services for Pitch Cloud and subject to applicable contractual or legal requirements.

Pitch Cloud may also disclose information:

• When required by law
• In response to valid legal process
• To protect the rights, safety, or property of Pitch Cloud or others
• To investigate fraud, abuse, or security threats
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction

Pitch Cloud does not authorize service providers to use personal information for unrelated purposes merely because a provider performs services for Pitch Cloud.

8. Third-Party Websites and Services

The Pitch Cloud website may contain links to third-party websites, social networks, platforms, or services.

If a visitor follows one of these links or interacts directly with a third-party service, that organization may collect information according to its own privacy practices.

Pitch Cloud does not control the privacy practices of independent third parties. Visitors are encouraged to review third-party privacy notices before providing personal information.

9. Data Retention

Pitch Cloud retains personal information only for as long as reasonably necessary for the purposes for which the information was collected, including providing services, maintaining business and financial records, resolving disputes, protecting legal interests, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason the information was collected.

For example:

• Inquiry information may be retained while Pitch Cloud communicates with the person and for a reasonable period afterward.
• Client and transaction records may be retained as necessary for contractual, tax, accounting, or legal purposes.
• Marketing information may be retained until the recipient unsubscribes or otherwise withdraws permission, subject to limited records necessary to honor the opt-out.
• Website analytics information may be retained only as reasonably necessary to evaluate website activity and historical performance and may later be deleted, aggregated, or deidentified.

When personal information is no longer reasonably necessary, Pitch Cloud may delete, anonymize, or securely dispose of the information.

10. Data Security

Pitch Cloud uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, destruction, loss, or misuse.

These safeguards may include access controls, authentication measures, secure infrastructure, software updates, limited access to information, and other security practices appropriate to the nature of the information being processed.

No internet transmission or information storage system can be guaranteed to be completely secure. Accordingly, Pitch Cloud cannot guarantee absolute security.

11. International Visitors

Pitch Cloud is based in the United States.

If a person accesses the Pitch Cloud website from outside the United States, personal information may be processed in the United States or in other jurisdictions where Pitch Cloud service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws in the visitor’s country.

Where applicable law requires safeguards for international transfers of personal information, Pitch Cloud takes steps intended to use appropriate legal and contractual protections.

12. Privacy Rights

Depending on where a person lives and applicable law, that person may have certain rights regarding personal information.

These rights may include the right to:

• Confirm whether Pitch Cloud processes personal information
• Request access to personal information maintained by Pitch Cloud
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Receive certain information in a portable format
• Opt out of certain uses of personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Appeal certain decisions concerning a privacy request
• Lodge a complaint with an applicable data-protection authority
• Exercise privacy rights without unlawful discrimination or retaliation

These rights are subject to applicable legal requirements, limitations, exceptions, and verification procedures.

13. EEA and United Kingdom Privacy Rights

If the GDPR or UK GDPR applies to Pitch Cloud’s processing of personal information, a person may have rights including:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object to certain processing
• The right to withdraw consent
• Rights relating to certain automated decision-making
• The right to lodge a complaint with the data-protection authority responsible for that person’s jurisdiction

Consent to optional CGE Insights analytics may be withdrawn at any time through available website consent controls.

14. United States State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law that applies to the individual and to Pitch Cloud, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses or disclosures of personal information.

Pitch Cloud will respond to valid privacy requests in accordance with applicable law.

If Pitch Cloud denies a request for which applicable law provides an appeal right, the person may ask Pitch Cloud to reconsider the decision by identifying the request as a Privacy Appeal.

Pitch Cloud will not unlawfully discriminate against a person for exercising applicable privacy rights.

15. California Residents

California law provides qualifying consumers with certain rights relating to personal information, including rights to know, delete, correct, opt out of certain sales or sharing, limit certain uses of sensitive personal information, and receive equal treatment for exercising privacy rights.

These rights apply when applicable statutory requirements are met.

Pitch Cloud does not knowingly sell personal information for monetary compensation.

If Pitch Cloud engages in activities in the future that constitute a “sale” or “sharing” under applicable California law, Pitch Cloud will provide notices and opt-out mechanisms required by law.

16. Texas Residents

Where the Texas Data Privacy and Security Act applies, Texas consumers may have rights that include:

• Confirming whether personal data is being processed
• Accessing personal data
• Correcting inaccuracies
• Deleting personal data
• Obtaining certain personal data in a portable format
• Opting out of certain targeted advertising, sales of personal data, or qualifying profiling

Pitch Cloud will handle applicable requests and appeals in accordance with Texas law.

17. Global Privacy Control and Browser Privacy Signals

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, such as Global Privacy Control (“GPC”), Pitch Cloud will take reasonable steps to honor the signal for processing activities to which the legal requirement applies.

A GPC or similar signal may operate separately from consent provided for website analytics depending on the technology involved and applicable law.

18. Children’s Privacy

The Pitch Cloud website and services are intended for businesses and adults and are not directed to children under 13.

Pitch Cloud does not knowingly collect personal information from children under 13 through the Pitch Cloud website.

If Pitch Cloud learns that personal information from a child has been collected in circumstances requiring parental consent, Pitch Cloud will take appropriate steps to delete or otherwise address the information.

19. Exercising Privacy Rights

To submit a privacy request, contact Pitch Cloud through the contact information or contact form available at PitchCloudManagement.com.

The request should include enough information for Pitch Cloud to understand the request and reasonably verify the requester’s identity.

Pitch Cloud may request additional information when reasonably necessary to verify a request and protect personal information from unauthorized disclosure.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.

20. Changes to This Privacy Policy

Pitch Cloud may update this Privacy Policy periodically to reflect changes in website functionality, services, technology, legal requirements, or privacy practices.

When changes are made, Pitch Cloud will update the Last Updated date at the top of this policy.

If a change materially affects how Pitch Cloud processes personal information, Pitch Cloud may provide additional notice where required by law.

21. Contact Pitch Cloud

Questions, concerns, or privacy requests may be submitted through the contact information available on PitchCloudManagement.com.

Pitch Cloud, LLC
Dallas, Texas, United States
PitchCloudManagement.com

Privacy-related correspondence should be identified as Privacy Request so the communication can be handled appropriately.